Frequently asked questions

Click on the questions below to learn more about AkebiaCares and how it can support you and your patients.

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What is AkebiaCares?

AkebiaCares connects healthcare providers (HCPs) and patients to resources that can help patients start and stay on Akebia medication. A completed AkebiaCares enrollment form is the first step for AkebiaCares to assist patients.

How can I enroll my patient in AkebiaCares?

AkebiaCares makes it easy for your patients to get started on their medication. First, you need to obtain a copy of your patient's insurance and pharmacy benefit management card (front and back). Then, you'll need to fill out and sign the AkebiaCares enrollment form and obtain patient consent. You can either complete an enrollment form online or download an enrollment form and fax it to 866‑310‑7424 .

How can my patients refill their Akebia medication?

Once your patient is enrolled in AkebiaCares, they can order refills directly on the AkebiaCares website . Patients simply enter the required information in the form, press "Submit," and they will get an immediate response letting them know if we can complete their refill order. Patients, caregivers, or HCPs can also call 1‑855‑686‑8601 , Monday - Friday, 8AM - 8PM EST to request a refill or speak with a Patient Access Specialist for help getting coverage resources.

How can I contact AkebiaCares?

You may reach out to an AkebiaCares Case Manager by emailing support@akebiacares-hcp.com or by calling 1‑833‑4AKEBIA (425‑3242) , Monday - Friday, 8AM - 8PM EST.

What do AkebiaCares Case Managers do?

Case Managers provide support in a variety of ways, such as assessing your patients' benefits and coverage, providing access support, reimbursement information, and education about clinical and access-related inquiries.

If you need to speak to a Case Manager, you can call 1‑833‑4AKEBIA (425‑3242) , Monday - Friday, 8AM - 8PM EST.

What information does AkebiaCares provide to healthcare providers and patients?

Once a patient is enrolled, AkebiaCares provides information regarding the patient's specific insurance benefit, financial coverage options, patient navigator assistance, and, for qualified patients, Low-Income Subsidy (LIS) support and free medication. AkebiaCares is committed to providing regular updates through approved correspondence with HCPs, facilities, and patients.

How can AkebiaCares help my patients access their Akebia medication?

AkebiaCares can help your patients obtain information on coverage rules, like Prior Authorization (PA) and Medical Exemption (ME). Case Managers can also provide payer-specific forms, criteria, and contact information with the Summary of Benefits. Furthermore, when patients need to refill their Akebia medication, they can access the Get your refill tool on AkebiaCares.com .

What if my patient cannot afford their Akebia medication?

If your patient has commercial insurance, the AkebiaCares copay program may be able to help them.* If your patient is eligible for additional assistance or if they do not have insurance coverage, a Patient Access Specialist will contact your patient.

If your patient has Medicare, they may be eligible for the Extra Help program, which provides financial help for those with limited income and resources. Learn more about the Extra Help program by downloading the Patient LIS guide ( English | Spanish ). You can also Download our Medicare brochure for more information.

AkebiaCares provides Akebia medication free of charge to patients who meet certain eligibility requirements including:

  • Uninsured or without prescription drug coverage
  • Medicare Part D patients who cannot afford out of pocket costs

* Offer not valid for prescriptions reimbursed in whole or in part, by Medicaid, Medicare, Medigap, VA, DoD, TRICARE, or any other federal or state healthcare programs, including state pharmaceutical assistance programs. Other restrictions apply.

Patients may be eligible for LIS if they have an income of ≤150% of the Federal Poverty Level (FPL).

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What do AkebiaCares Patient Access Specialists do?

Patient Access Specialists are your patients' support partners and can help them understand their insurance benefits and connect them to affordability support.

If your patient needs to speak with a Patient Access Specialist, they can call 1‑855‑686‑8601 , Monday - Friday, 8AM - 8PM EST.